Open Telecoms Planet

Digium: One Provider vs Multiple Vendors: Which Model Holds Up Under Pressure?

Mon, 08 Jun 2026 19:45:24 +0000

Picture this: your phones go down on a Monday morning. Your contact center platform stops routing calls. Your managed network service provider says the issue is on the UCaaS side. Your UCaaS vendor says it looks like a network problem. Meanwhile, your team is losing sales, missing support calls, and explaining outages to your own […]

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Digium: How Partners Grow Faster by Selling Integrated Solutions

Fri, 05 Jun 2026 20:00:23 +0000

Most partners start a customer conversation with one product. A business phone system with on-premises or hybrid deployment options. A SIP trunk. Maybe a contact center platform. They close the deal, collect the commission, and move on. That model works. It just leaves a lot of money on the table. Partners who sell across the […]

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Digium: Microsoft Teams Integration With Sangoma: How It Works and the Benefits

Tue, 02 Jun 2026 00:15:00 +0000

Microsoft Teams has become the default workspace for millions of businesses. Meetings, messaging, file sharing: it handles the collaboration layer well. But when it comes to business-grade voice calling, Teams alone often leaves gaps that matter: limited call routing, inconsistent reliability, and licensing costs that can creep up as your organization grows. Sangoma’s Microsoft Teams […]

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Digium: Microsoft Teams Integration With Sangoma: How It Works and the Benefits

Mon, 01 Jun 2026 21:30:11 +0000

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Digium: Sangoma vs RingCentral: Full Comparison for an Informed Decision

Mon, 01 Jun 2026 21:12:51 +0000

Both Sangoma and RingCentral are established UCaaS providers, but they are built on different philosophies around deployment, pricing, and support. This comparison helps SMB buyers compare deployment options, core capabilities, pricing, and support. It does not cover custom enterprise quotes or plan-specific exceptions. Why Are We Comparing Sangoma and RingCentral? RingCentral appears on almost every UCaaS […]

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Digium: Sangoma vs RingCentral: Full Comparison for an Informed Decision

Mon, 01 Jun 2026 18:01:53 +0000

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Digium: What Is STIR/SHAKEN and Why It Matters for Your Business

Thu, 21 May 2026 20:13:52 +0000

STIR/SHAKEN is a call authentication framework, required by the FCC, that digitally signs outbound calls so receiving networks can verify the caller ID hasnâ€™t been faked. STIR stands for Secure Telephony Identity Revisited; SHAKEN stands for Signature-Based Handling of Asserted information using toKENs. The two work together as a technical standard and governance framework for […]

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Digium: Why Voice Is Becoming Important Again in the Era of AI Agents

Thu, 21 May 2026 17:57:00 +0000

For the past decade or so, the Unified Communications (UC) industry has been focused on improving how people connect. Vendors competed on calling features, collaboration experiences, messaging capabilities, mobility, and video conferencing. The goal was straightforward: make communication faster, easier, and more accessible from anywhere. Now, a new shift is emerging across the communications industry, […]

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Digium: What Is STIR/SHAKEN and Why It Matters for Your Business

Wed, 20 May 2026 21:17:00 +0000

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Digium: Why Voice Is Becoming Important Again in the Era of AI Agents

Wed, 20 May 2026 17:07:31 +0000

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Digium: Why Healthcare IT Teams Are Consolidating Communications and Network Providers

Mon, 18 May 2026 21:00:23 +0000

Healthcare IT teams are under constant pressure. Staff need to reach each other instantly. Patients expect fast, clear communication. Regulators want airtight security. Leadership wants costs down, and they want them down now. For a long time, the answer was to add more vendors. One for phone systems. Another for network connectivity. A third for […]

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Digium: Why Healthcare IT Teams Are Consolidating Communications and Network Providers

Mon, 18 May 2026 20:20:39 +0000

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Digium: How Integrated Communications Improve Reliability Across Multi-Location Businesses

Thu, 14 May 2026 21:20:55 +0000

Your customer has 20 locations. A branch in Denver loses voice calls for three hours on a Tuesday morning. By the time your customer’s IT team figures out whether the problem is the cloud calling platform, the SD-WAN, the internet circuit, or the firewall config, the damage is done. Customers couldn’t get through. Employees worked […]

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Digium: How Integrated Communications Improve Reliability Across Multi-Location Businesses

Thu, 14 May 2026 21:03:54 +0000

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Digium: The Business Case for One Vendor: Cost, Control, and Accountability

Thu, 07 May 2026 21:38:36 +0000

When something breaks in a multi-vendor environment, the first thing that happens isn’t a fix. It’s a phone call. Then another. Then an email chain where Vendor A blames Vendor B, and your customer is stuck in the middle waiting for someone to own the problem. That’s the real cost of vendor sprawl, and it […]

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Digium: The Business Case for One Vendor: Cost, Control, and Accountability

Thu, 07 May 2026 21:20:42 +0000

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Digium: What Is a Cloud Contact Center? A Complete Guide

Thu, 07 May 2026 20:49:48 +0000

The contact center is the most customer-facing part of any business and, somehow, reliably the last to get modernized. The accounting software moved to the cloud years ago. Email, file storage, video calls, all cloud. But the system that actually handles your customers calling in with a problem? That one’s still running on hardware someone […]

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Digium: What Is a Cloud Contact Center? A Complete Guide

Thu, 07 May 2026 16:42:16 +0000

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Digium: Telecom Compliance Is Not About Avoiding Fines Anymore.

Fri, 01 May 2026 18:32:26 +0000

There is a quiet shift happening in telecom right now, and most providers (ITSPs, CSPs and MSPs) have not adjusted to it. Compliance is still widely treated as a regulatory obligation, something to revisit when rules change, or audits require it. However, that framing no longer reflects reality. Today, compliance plays a direct role in whether communications actually work. […]

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Digium: Hybrid UCaaS Implementation: The Deployment Guide

Wed, 29 Apr 2026 18:19:47 +0000

Deploying hybrid UCaaS is more involved than spinning up a pure cloud system. There’s an on-site appliance to install, failover paths to configure, and a cloud layer that needs to sync with local infrastructure before anything goes live. Most of that complexity sits on Sangoma’s side of the table â€” but understanding what happens at […]

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Digium: What an Integrated Communications Stack Looks Like (And What Most Businesses Are Missing)

Wed, 29 Apr 2026 18:08:30 +0000

Many teams believe they have an integrated stack because they can place calls, send messages, and run meetings. Daily usage looks fine on the surface. Problems tend to appear during peak traffic, outages, or expansion into new locations. Those moments reveal how disconnected the underlying systems actually are. An integrated communications stack is less about […]

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Digium: Sangoma vs 8×8: Which Communications Platform is Better?

Tue, 28 Apr 2026 20:09:56 +0000

Choosing a unified communications platform affects how teams communicate, how customers reach you, and how resilient your operations are during disruptions. Sangoma and 8×8 are both established providers in the UCaaS and CCaaS space. Both platforms cover voice, video, messaging, and contact center functionality. The real difference lies in how each platform is built, deployed, […]

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Digium: Why Businesses Are Moving to Integrated Communications and Network Providers in 2026

Tue, 28 Apr 2026 19:34:14 +0000

Businesses are moving away from pieced-together communications tools and toward integrated providers that combine business phone systems, connectivity, security, and managed network services under one relationship. The shift is practical. Voice quality depends on the network. Security policies depend on how traffic is routed. AI-driven workflows depend on latency and uptime. When those pieces sit […]

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Digium: Sangoma vs Nextiva: A Straight Comparison

Tue, 28 Apr 2026 16:26:10 +0000

Same category, different architecture. Here’s what actually separates them, and why it matters before you sign. Choosing the Right Business Communications Platform Selecting a unified business communications solution is one of those decisions that tends to reveal itself over time. The pricing looks reasonable at sign-up, the feature list looks comprehensive, and then six months […]

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Digium: UCaaS vs CCaaS: Same Category, Very Different Jobs

Tue, 28 Apr 2026 15:31:50 +0000

UCaaS and CCaaS are both cloud communication platforms, and they often show up in the same vendor’s product lineup. That overlap is what makes the comparison worth doing carefully. Not because the two are easy to confuse, but because the decision between them (or the decision to run both) has real operational and budget consequences […]

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Digium: Telecom Compliance Is Not About Avoiding Fines Anymore.

Mon, 27 Apr 2026 19:35:02 +0000

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Digium: Nobody Is Talking About the Part of AI That Actually Matters

Tue, 21 Apr 2026 18:53:18 +0000

Thereâ€™s no shortage of discussion around AI models and architectures, but far less focus on the underlying infrastructure and data integrity that ultimately determine whether AI can be trusted, audited, and scaled in enterprise environments. In practice, AI is only as dependable as the infrastructure and data pipelines that support it, from data capture through […]

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Digium: Nobody Is Talking About the Part of AI That Actually Matters

Tue, 21 Apr 2026 15:33:14 +0000

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Digium: Top 10 VoIP Trends Shaping Business Communications in 2026 and Beyond

Mon, 20 Apr 2026 20:53:37 +0000

Voice over Internet Protocol (VoIP) now sits at the center of business communications. Companies use VoIP to handle calling, messaging, video, analytics, and security within a single system. It supports hybrid work, connects distributed teams, and feeds data into customer and operational workflows. The role of VoIP has expanded into a core part of IT […]

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Digium: Top 10 VoIP Trends Shaping Business Communications in 2026 and Beyond

Mon, 20 Apr 2026 20:29:00 +0000

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Digium: State of Contact Centers in 2026: Insights and Trends to Watch

Mon, 20 Apr 2026 16:09:27 +0000

Contact centers have moved far beyond their original role as reactive support teams. A modern contact center now influences revenue, customer retention, product feedback loops, and brand perception in real time. IT downtime alone costs an average of $5,600 per minute (Gartner), and 32% of customers will leave a brand after a single bad experience […]

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Digium: State of Contact Centers in 2026: Insights and Trends to Watch

Mon, 20 Apr 2026 15:27:24 +0000

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Digium: Most UCaaS Platforms Got One Critical Thing Wrong

Mon, 30 Mar 2026 18:38:38 +0000

And it’s costing businesses more than they realize. There’s a quiet problem in modern business communications, one that most companies don’t notice until it’s too late. On the surface, everything appears to be working. Teams are collaborating, meetings are running smoothly, and messages are flowing across the organization. From the outside, it looks like the […]

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Digium: Bundled Communications for Healthcare: Better Scheduling, Reminders, and Call Routing

Fri, 27 Mar 2026 20:30:29 +0000

Many healthcare organizations still rely on separate systems for phones, scheduling, messaging, and network infrastructure. That setup creates gaps across every interaction. Bundled communications brings these systems together into one managed environment, helping teams operate with more clarity and fewer points of failure. What Bundled Communications Means in Healthcare Bundled communications combines voice, contact center, […]

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Digium: Why Healthcare IT Leaders Are Consolidating UCaaS and Network Providers

Tue, 24 Mar 2026 19:42:23 +0000

Healthcare IT leaders are under pressure to keep systems running at all times. Patient care depends on it. A dropped call or frozen video during a telehealth visit is not just a minor issue. It can disrupt care, delay decisions, and put trust at risk. This is why many organizations are moving away from separate […]

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Digium: Practical Ways Partners are Bundling Managed Services with UCaaS

Tue, 24 Mar 2026 16:58:09 +0000

Growth tends to expose the cracks in technology environments. A phone system lives in one place; networking sits with another provider; security comes from somewhere else. Each piece works, but managing them together becomes a daily exercise in coordination. Partners are seeing this challenge across retail, hospitality, and other multi-location businesses. Instead of solving each […]

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Digium: How Bundled Communications Improve Patient and Staff Call Reliability

Fri, 20 Mar 2026 19:17:23 +0000

Bundled communications bring voice, networking, security, and infrastructure together into a single, coordinated system. For healthcare providers, this improves call reliability for both patients and staff by reducing downtime, simplifying support, and ensuring every layer works together. When communication systems are unified instead of pieced together, hospitals and clinics can deliver more consistent care, faster […]

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Digium: Practical Ways Partners are Bundling Managed Services with UCaaS

Fri, 13 Mar 2026 20:14:41 +0000

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Digium: How a Healthcare UCaaS Bundle Improves Hospital Communications and Patient Care

Tue, 03 Mar 2026 21:03:54 +0000

A healthcare UCaaS bundle is an integrated healthcare communications platform that combines voice, video, messaging, contact center, managed networks for healthcare providers, and security into one managed solution. It supports hospitals, clinics, and multi-site practices that need secure, reliable communication connected directly to patient systems like EHRs. By consolidating the hospital phone system, managed firewall […]

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Digium: Bundled Communications for Hotel Resorts: A More Connected Way to Run Hospitality

Thu, 26 Feb 2026 17:53:35 +0000

Bundled communications for hotel resorts bring together hotel phone systems, managed networks for hotels, security, Wi-Fi, and property integrations into one connected platform. Phones are no longer just devices on a desk. They are unified communications platforms that support voice, messaging, mobile access, and daily operations across the property. When these systems are bundled, resorts […]

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Digium: Phone Bundles for Hotels: What They Are and Why They Matter

Mon, 23 Feb 2026 21:11:15 +0000

Phone bundles for hotels combine a hospitality phone system, business phone and internet, managed network services, and security into one integrated solution. Instead of managing separate vendors for UCaaS, firewalls, switches, Wi-Fi, and PMS integrations, hotels deploy a unified communications platform designed specifically for multi-property hotel communications. This approach improves uptime, protects payment data, and […]

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Digium: Why Hospitality IT Teams Prefer Bundled Communications Providers

Fri, 20 Feb 2026 21:08:11 +0000

Bundled communications providers give hospitality IT teams one place to manage the hotel phone system, messaging, and managed networks for hotels. Instead of working across multiple vendors and platforms, everything operates as one connected hospitality IT solution. This makes it easier to support staff, respond to guest needs faster, and maintain reliable communication across properties. […]

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Digium: How to Switch From On-Prem PBX: A Practical Migration Guide

Thu, 19 Feb 2026 23:09:10 +0000

Your on-premises PBX has been the backbone of your business communications for years — maybe decades. It works… mostly. But somewhere between the last emergency firmware patch, the technician who’s the only person who understands the wiring closet, and the growing list of features your team keeps requesting that your legacy system simply can’t deliver, […]

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Digium: Hybrid UCaaS Checklist For Smooth Deployment Without Disruptions

Thu, 19 Feb 2026 22:59:05 +0000

Many organizations find that neither pure cloud nor full on-premises unified communications (UC) fits cleanly. Sites have different connectivity reliability, compliance requirements vary by region, and legacy infrastructure rarely gets replaced overnight. Hybrid UCaaS is the UC deployment model chosen by IT teams that need cloud flexibility without giving up local control where it matters. […]

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Digium: Hotel UCaaS Bundles for Multi-Property Hospitality Groups

Fri, 13 Feb 2026 21:22:35 +0000

A hotel UCaaS bundle helps hospitality groups manage guest communications, staff coordination, and property systems across multiple locations from a single platform. By combining a hospitality phone system, managed network for hotels, and PMS integration into one solution, operators can standardize operations while reducing IT overhead. This approach improves reliability, simplifies expansion, and ensures guests […]

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Digium: Phone Bundles for Retailers: What Are They and Why Do They Matter

Wed, 11 Feb 2026 18:16:36 +0000

Retail runs on communication. If the phones go down, if the internet drops, if the POS freezes, revenue stops. Phone bundles for retailers combine a business phone system, internet, security, and networking into one managed solution. Instead of stitching together five vendors, you get a single unified communications solution built for how retail actually works. […]

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Digium: Unified Communications for Nonprofits: A Practical Overview

Fri, 06 Feb 2026 20:30:40 +0000

Nonprofit organizations depend on clear, dependable communication to deliver services, coordinate people, and stay responsive to their communities. When resources are limited, every missed call, delayed message, or unclear handoff carries a real cost. Communication systems in this context are less about adopting new technology and more about keeping daily operations steady, predictable, and manageable. […]

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Digium: Unified Communications Solutions for Real Estate: Supporting Agents, Offices, and Clients

Fri, 06 Feb 2026 20:23:19 +0000

Real estate communication can break down in small, costly ways. Buyers expect quick answers. Sellers expect steady updates. Agents work across properties, offices, and hours that donâ€™t fit a desk phone. Clients expect updates without caring which device an agent is using or where they are. When business communication depends on personal phones and disconnected […]

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Digium: Why Retail IT Teams Are Choosing Single-Provider UCaaS Bundles

Fri, 06 Feb 2026 17:25:02 +0000

Retail IT teams are being asked to do more with less. More locations. More data. More customer expectations. Less time. Less margin. Less patience for outages. And somewhere along the way, communications and networking became a patchwork of vendors, contracts, dashboards, and support numbers. Phones from one provider. Internet from another. Firewalls, Wi-Fi, failover, and […]

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Digium: How Retailers Simplify Store Communications with UCaaS and Managed Networking

Tue, 03 Feb 2026 18:56:10 +0000

Retail communications have changed. Phones are no longer standalone tools. They are tied to point-of-sale systems, curbside pickup, digital signage, and customer service workflows across every location. For retailers, the challenge is not adding more technology. The challenge is simplifying it. A modern retail communications solution brings voice, networking, and connectivity together in a way […]

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Digium: Retail UCaaS Bundles for Multi-Location Stores: What to Look For

Tue, 03 Feb 2026 18:54:01 +0000

Running a multi-location retail business means keeping phones, networks, and systems working all day, every day — across every store. When communications fail, sales stop. Orders get missed. Customers leave frustrated. That’s why more retailers are moving toward a retail UCaaS bundle instead of managing separate voice, network, and security solutions on their own. The […]

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Digium: Unified Communications for MSPs and Channel Resellers

Tue, 03 Feb 2026 17:57:30 +0000

Unified Communications solutions can be a great line of business for MSPs and resellers. It can also become a steady source of tickets, escalations, and frustration if itâ€™s sold or deployed without enough upfront clarity. The difference usually has very little to do with feature checklists. For partners, success usually comes down to two things: […]

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Digium: Unified Communications and UCaaS for Professional Services

Thu, 29 Jan 2026 17:03:27 +0000

Professional services runs on short cycles of communication. A client asks for an update before their board meeting. A partner pulls an SME into a call with two minutes’ notice. A project lead needs sign-off from three people across two time zones. Now picture the same day with a familiar setup: calls in one app, […]

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Digium: Unified Communications for Government Agencies and Public Services

Wed, 28 Jan 2026 16:26:46 +0000

Unified Communications (UC) brings calling, meetings, messaging, and collaboration into one secure platform. It can be delivered in different ways, including as a hosted service known as Unified Communications as a Service (UCaaS), as a hybrid model, or as an on-premises system managed entirely by the agency. Government institutions are facing rising pressure on their […]

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Digium: Why Legitimate Business Calls Are Being Labeled “Spam” — And What You Can Do About It

Tue, 27 Jan 2026 22:46:30 +0000

Outbound calling still drives billions of dollars in revenue, customer engagement, and service operations every year. But something surprising (and costly) is happening to many legitimate outbound calls: they’re being labeled “Spam Likely,” “Scam,” or “Fraud”, even when the caller is compliant and trustworthy. The Modern Call Labeling Reality In the past, outbound call delivery was straightforward: you […]

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Digium: Why Legitimate Business Calls Are Being Labeled “Spam” — And What You Can Do About It

Tue, 27 Jan 2026 21:21:05 +0000

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Digium: UCaaS for Remote-First Teams: The Need and the Benefits

Fri, 23 Jan 2026 18:25:25 +0000

The reality of remote-first companies puts pressure on communication systems. When teams are distributed across cities, countries, and time zones, there is no backup hallway conversation or quick desk check. Calls, messages, and meetings carry the full weight of daily work. Tools need to be stable, predictable, and easy to use across locations. Teams need […]

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Digium: Unified Communications in Franchising: A Practical Guide

Mon, 19 Jan 2026 19:41:38 +0000

Franchise networks depend on consistency to function well. Customers expect the same experience no matter which location they call. Internally, corporate teams need visibility and governance, while franchisees need tools that fit the pace and constraints of their day-to-day operations. Communication is often where these priorities begin to drift apart. Traditional phone systems struggle in […]

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Digium: Unified Communications for Government Agencies and Public Services

Mon, 12 Jan 2026 20:53:21 +0000

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Digium: Do-Not-Originate (DNO): Why ITSPs Must Act Now to Stay Compliant, Protect Their Networks, and Restore Trust in Voice Calling

Thu, 11 Dec 2025 18:08:25 +0000

In the past decade, the voice industry has faced one of its greatest challenges: a relentless surge in spoofed calls, impersonation scams, and fraudulent call origination. Consumers are overwhelmed. Enterprises are alarmed. Regulators are enforcing harder than ever. And, most importantly, the trust that once defined the public telephone network is quickly eroding. STIR/SHAKEN helped, but it did […]

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